Spark Shipping can receive tracking updates via email, it will then push these updates to your selling channel which will trigger an email update to be sent out to your customers notifying them of their order tracking info.
This can be set up by emailing a file attachment (csv or excel) to Spark Shipping. You can set up tracking updates for each of your vendors individually, when you finish the set up, Spark Shipping will automatically generate a unique email address that corresponds to that file, which can be used as needed.
- How to set up tracking updates via email:
- Go to your Vendor page > Update Tracking Settings > New Tracking File > Email > choose file type (xls, xlsx, or csv)
2. Map the columns according to the file format that you or your vendor will be using and finish the rest of the set up. Make sure the file includes at least these 3 main columns: Order ID, Carrier (UPS, USPS, FedEx.. etc), and Tracking Number.
3. Click 'Create Tracking File'
Now, you'll notice that Spark Shipping has generated an email address to be used for this specific tracking update. Use it and test by sending one file with one order to make sure it works.