Turn 14 Distribution has an optional “CARB acknowledgement” that you can provide when you place orders. This acknowledgement applies to parts shipping to CARB states (i.e. California) when the following criteria exists:
The product does not have a CARB EO number
The product is not known to be CARB rejected
The product is part of a category of products that is typically evaluated by CARB for legality.
If you do not want these products sold to California residents, you should not send an acknowledgment.
If you do want these products sold to California residents, you should send an acknowledgement.
Products that are rejected by CARB can never be sold to California residents. Conversely, products that have CARB EO numbers can always be sold to California residents. These two situations are unaffected by the CARB acknowledgment.
Signs of a failed order due to this:
- The log says 400 Bad Request and mentions CARB or the California Air Resources Board
Your order detail log will say something like this screenshot below.
Fix this problem by changing the setting:
- Go to Vendors
- Click on Turn 14
- Click on Options
- Check the flag that says "CARB Acknowledgement"
- Click the Update Turn 14 button
- Now go to reprocess the order and it should not fail
🎥Quick Demo on how to fix:
CARB items setting