Vendors can sometimes send Tracking Carrier names that would not be recognized by your store/shopping carts which crates issues for your customers when they need to track their shipments, or worse, it may impact your account metrics with Amazon and Ebay.
To fix this:
- Find an order example where the shipping carrier name was not recognized by your store, sometimes Amazon will display it as 'Other'.
- Find the order in Spark Shipping and copy the shipping method that was sent by the vendor
- Go the vendor page > tracking method mapping
- Paste the vendor code in the first column and find the correct shopping cart code in the second column
This will fix the issue for orders going forward. Previous orders need to be manually adjusted in your shopping cart.